From May 26 to 27, the direct sales company of Lifan Motors in Brazil organized after-sales technicians from 18 dealers to carry out all-round after-sales compensation training in Salto.

The training covers all dealers of Lifan Motors in Brazil, aiming to comprehensively improve the after-sales technicians’ expertise and accuracy on compensation, improving the passing rate of compensation and the after-sales service level to guarantee customers’ interests. The training is divided for several stages that the second stage will be held in June.

The training covers several classes about the compensation including the standard, procedure and optimizing the service. In order to guarantee the training quality, and improve the after-sales technicians’ service to customers, the trainees should have a test after the training. And only those who have pass the test can get the certificate of qualification, and will be organized to visit the direct sales company of Lifan Motors in Brazil.

Since entering Brazilian market, the customers of Lifan Motors increase day by day. As the demand for after-sales service is rising, carrying out the after-sales service training, improving service quality and providing sufficient parts supply, meeting customers’ demand is of great necessity.

As learned from the authoritative website of automobile after-sales service RECLAME, in the recent year, the after-sales service of Lifan Motors is greatly improved which scores top among other Chinese auto brands, and even surpassing some traditional renowned auto brands. The direct sales company of Lifan Motors in Brazil will continue to carry out a series of after-sales training to improve the after-sales capacity of Chinese auto brands, accordingly comprehensively enhancing customers’ satisfaction to the after-sales service.