Lately, Lifan Motors achieved the first group of customer satisfaction and complaint website RECLAME AQUI. Toyota is also in the first group. The customer satisfaction of Lifan Motors in Brazil takes lead of Fiat, Ford, Chevrolet and Volkswagen and also ranks No.1 among Chinese auto brands.

As learned, RECLAME AQUI is one of the largest websites specialized in customer satisfaction and complaints, covering fields of automobile, electronic products and durable goods. The website has over 15 million customers registered and receives 12 million monthly visits. All evaluation on the website is from the users’ experience, which is one of the most trustful websites for Brazilian customers making comparison before buying goods.

Among all brands, Lifan Motors ranks No.1 for on time to answer & solve problem which cost five days on average while Toyota is 14 days, Chery 16 days and JAC 17 days. Such good evaluation to Lifan Motors has close relation with its sound after-sales service. Through constantly strengthening the training to after-sales staff and improving the quality of comprehensive service team, guarantee the benefits of customers with maximization, Lifan Motors will make unremitting endeavors to target the evaluation section from blue to green, becoming the most trustful Chinese auto brands in Brazil.

From left to right: dissatisfaction to satisfaction